Start with the supplier for the address
JEA provides outage information for its customers, but do not assume it supplies every Jacksonville-area property. Use the utility named on your account. Report fallen wires or utility hazards directly through the appropriate emergency channel and keep away.
Describe the extent safely
A neighborhood loss and one dead room are different observations. Note what is affected from a safe position and whether a recent electrical change occurred. Do not touch damaged equipment or enter standing water to investigate.
Coordinate rather than guess
Ask the utility about its reported outage and the service business about assessment of property equipment. Utility-owned components and indoor circuits can have different responsibilities. Confirm the boundary before authorizing work.
Keep essential needs visible
If electricity loss creates an immediate medical or safety emergency, use emergency assistance rather than relying on this website. Discuss access, occupants and any critical equipment with the appropriate responsible party; no arrival or restoration time is promised here.
How the decision fits together
- Supplier
Identify the utility on the bill.
- Extent
Note neighborhood, house or room effects safely.
- Next step
Use the correct utility or professional channel.
Questions to take to the assessment
| Situation | Useful next question or action |
|---|---|
| Fallen wire | Keep away and contact the utility or emergency services. |
| One room affected | Describe the circuit symptom for professional assessment. |
| Estimated restoration | Rely on the utility’s actual update, not this website. |
Related electrical guidance
Electrical troubleshooting & repair · Assessment planner · Locality directory
Source and editorial review
JEA — Outages · reviewed October 11, 2026. Use this guidance to prepare questions for a qualified assessment.
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